FAQ

Getting started

Before using your services you must activate your account by following the instructions contained in the received mail on the contact address provided after your subscription.

If you have not received it or lost the mail, ask your customer services to resend it.

connect to webmail, and follow the below steps:

click the Settings link at upper right then click the Edit Profile and choose your preferred language

The address book is your database of contacts with whom you exchange emails. When your service is activated, your address book is empty. You can add contacts by filling out a contact sheet for each person.
In your application, click on the Address Book icon.
Your address book opens in a new tab. Then click New.
The New contact tab opens. You can enter a lot of valuable information concerning your contact, adding at least the name and email address is required. To save the contact sheet click OK.
 

A distribution list (also known as a mailing list) is a useful feature of your mail service. The list is a group of mail addresses under a common name which you create (ex: clients, suppliers, project team). It permits you to send one email to many contacts who are concerned by the same subject.
 
Create a distribution list
In your email service interface, click on Address Book.
Your address book opens in a new tab. Click on Distribution Lists in the left hand panel.
In the Settings pop-up window, in the Distribution Lists tab, click on New.
Type the name you want to give the new distribution list and click on Add.
In the left side panel, select the contact you wish to add to the new distribution list by typing the first few letters of his name or email address. Click on the name, then click on Add. The contact will now appear in the right side panel and is now in the distribution list.
Repeat this procedure for each contact you wish to add to the list.
Once the list is complete, click on OK.
 

My Office lets you manage several calendars, share or restrict access to them.

  • In your webmail interface, click on the Calendar symbol. 
If you check this option, when you next log on you will only have to enter your User name (your email address), the password field will be automatically pre-filled according to the user name entered.
Warning : we would not recommend using this option for a shared or public computer.

If you are not the administrator, you can ask him to reset your password by using the My Administration Tool link at the top right of this interface
 

You can create a vCard business card that you can attach to your emails.

  • login to your service, then
  • click on settings located on top right corner of the page.
  • then, fill in your personal or professional business card in card section of  signatures menu.
  • connect to webmail,
  • click the Settings  link at upper right then
  • click the Mail in the left menu, and
  • select your default alias in the list.

Your mobile needs an email application. Follow the instructions in the FAQ called "how to set up my mail client on a desktop, tablet or mobile."

My Office allows you to create a personalised email signature and to include it automatically into messages you send.
The advantage for you is to inform your contacts of your contact details each time you send an email.
Create a personalised email signature

  • In the top right side corner of your webmail interface, click on Settings.
     
  • Select Mailbox, then Signatures in the left side menu. Next click on New.
     
  • Give your signature a name in the Signature name field. Type your contact details into the Signature editor field. Validate your choice by clicking OK
     
  • Your signature appears in the window.
    • If you decide to automatically attach your signature to all your emails, check the Automatically include signature box, then click OK.
    • If you want to modify or delete the signature, click Edit or Delete.
       
  • You can create several signatures and decide which ones you will automatically include in your emails.
If you check this option, when you next log on you will only have to enter your user name (your email address), the password field will be automatically pre-filled according to the user name entered.
Warning : we would not recommend using this option for a shared or public computer.
  •  
  • <li class="rtejustify• The average period required for the creation of a domain name is 48 hours after registration of your domain name.
  • For transfer requests, the period varies and is highly dependent on the response time of your current service provider in validating the requested change. The average period varies from 10 to 15 days.
  • After validation of the creation or change of delegation, your domain name will be fully operational following a technical delay of 4 days (average propagation time).

For a complete, illustrated explanation, please download the "Mail configuration" document by clicking on the following link http://bit.ly/2fRZ4vy

Otherwise, please follow the instructions below.

You can receive emails from your service using programs available on  your device (Outlook, Thunderbird, Mail, Email, etc.).  Open your program to account settings and enter the following information : :

  • Incoming mail server (IMAP) - SSL required
    • imap.myorangeoffice.com
    • SSL required : Yes
    • Port : 993
  • Outgoing mail server  (SMTP) - SSL required
    • smtpauth.myorangeoffice.com
    • SSL required : Yes
    • Port : 465
    • Identification  required : Yes
    • Use “My outgoing mail server requires identification” and use  the same identification information used for the incoming mail server.
  • Complete name or screen name : [your name]
  • Account name or user name : your complete professional email name
  • Mail address : your complete professional email address (username@xxx.com).  If you have a personalised email address featuring your domain name you must employ your user name as follows : username@your_domain.com
  • Password : your professional email password

As an administrator, you can activate your account, change profile, configure a service, create or delete a user, activate a service for a user, access a service. See corresponding FAQ for more details.

As a user, you can access your services, change profile. See corresponding FAQs for more details.

Scroll down to the footer and select the desired language and/or country.

If you are the administrator, on the login page, click on “forgotten password” and follow the instructions.

If you are not the administrator, you can ask him to reset your password by using the "My Administration Tool" link at the top right of this interface

First, you need to be logged in.

On the homepage, select the desired app in the launcher. A new tab will open displaying the selected service.

Professional email

Your email service lets you send emails to one or several contacts and send many types of attached files (images, sounds, text, etc.). To send large files up to 1 GB, you can use the Large File Transfer function.

Write an email

  • In your interface click the Email icon
  • Your Inbox opens in a new tab. Next, click New.
  • The new message appears in a new tab.
  • From : is automatically filled in and shows your address.
  • To  : write the address of the recipient. If you want to add other recipients, separate each address by a semicolon.
  • Subject : write the subject of your email.
  • If you want to send your email to other recipients, you can use Cc ou Bcc by clicking on either link :
    • Cc : allows you to send the same email to one or several recipients. The list of other recipients can be seen by all on copy.
    • Bcc : allows you to send the same email to one or several recipients. The list of recipients cannot be seen by others on copy.
  • Next, write your message

You can use the service if you have a smartphone.

Open the browser on your mobile.

Type the web address of your service into the address field.

Log in with your username and password.

Information about your contacts can change. You can modify any of these details or even delete the contact. If your contact is in a distribution list, changes made on his contact sheet (name and email address) are automatically updated in that list. The changes are made for you.
To modify a contact sheet, in your service click on the Address book icon.
Your Address book opens in a new tab. Right click on a contact to modify it. In the dropdown menu, select  Open contact details. You can also just double click on the contact to open it.
In the contact sheet, modify the information that has changed, to validate click OK.

You may want to send the contact details of someone in your address book to another one of your contacts. My Office allows you easily do this.
In the webmail service interface, click on Address book.
Your Address book opens in a new tab. Right click on the contact whose contact details you want to send. In the drop-down menu, click on Send by email.

Modify a distribution list
In the interface of your service, click the address book symbol.
Your address book opens in a new tab. Click on the list you want to modify.
Click on the distribution list you want to modify : you can rename it, add or delete one or several contacts.
To add a name chose it from the names in the box on the left and click Add. It will then appear in the box on the right.
To delete a name, chose it from the box on the right and click Delete.
To validate your action, click OK.
 

 

Once you've added contacts to your address book, you can create specific categories (clients, suppliers, prospects, etc.), then put your contacts into them and share these categories with others who use the webmail service.
In the webmail interface, click on the Address book symbol.
Your Address book opens in a new tab. In Categories, click on the Add symbol ( + sign).
Type the name in the New category box and hit the Enter key on your keyboard to validate your choice.
Your new category appears in Categories.
 
To move contacts into a category, select them in the Address book list on the right side, then drag and drop them into the category.

The default setting is for your contact categories to be private, meaning they can only be seen or modified by you. You can however share categories of contacts with others who use My Office.
Click on the Address book symbol to open it.
In the pop-up window, click the Shared button. Before doing this you'll notice the default setting is for the contact list to be private.
Type the email address of the person you want to share this category of contacts with in the box below Category shared with, then click Add.
In order to share the category, the person must be a user of  My Office. The person will receive an email notification indicating that he now has access to the category. If you do not want the notification to be sent, uncheck the box next to the sentence "Send a notification email to the new contact you are sharing the category with".
Click OK to validate your choice.

You can easily add a contact to your address book by right clicking on an email.
In the Inbox tab, right click on a message from the contact you want to add to your address book. In the dropdown menu click  Add to the address book.
The new contact sheet opens in a new tab. The contact's name and email address are already entered. Fill in other information you have for the contact. To save the new contact sheet click OK.

  • In the email application click the Calendar icon.
  • Your calendar opens in a new tab. Select the calendar you wish to share and click Share.
  • In the new tab click Shared.
  • In the Calendar shared with area, type the email address of the contact(s) you wish to share the calendar with.
  • Select the rights you want to give to the contact:
    • Availability : the person can only view your availability status
    • Read only : the person can only view the calendar
    • Update : the person can modify the calendar event.
  • You can share with several of your contacts.
  • Click Add.
  • Users who you have added appear on the list. To validate click OK.

Modify an event

  • In the Calendar tab, right click on the event you want to change and select  Modify
  • The contents of your event are displayed. Make the changes you wish, then click on OK.
  • To modify the date and/or the hour of the event, simply drag and drop the event to the new date/time.

Delete an event :

  • Right click on the event you want to delete, then select Delete
  • A confirmation request appears. Click Yes to permanently delete the event.

You can choose the default display of your calendar :

  • login to My Office, then
  • click on settings link located on top right corner of the page.
  • modify your preferences in calendar menu.

From the agenda of your webmail, you can invite one or several contacts to a meeting that you've scheduled. If you modify this meeting (ex: the date, time or place), the contacts will be automatically notified.

  • In the webmail interface, click on Agenda.
  • Your agenda opens in a new tab. Right click on the event in question and select Send an invitation.
  • In the pop-up window, type the email address(es) of the person(s) you want to invite to the event then click on Add.
  • Click OK to validate your choice.
  • If the contact is not yet in your address book, you will see the following message.
  • Click Add  and you'll be able to include him in your address book.
  • On the contact sheet, type additional information about the person, then click OK to save it.

The calendar allows you to manage and plan all your events : meetings, appointments, absences, etc. You can create, modify or delete any event. If you've invited a contact to an event that you modified, he'll be informed of the change automatically.

  • Click on the calendar icon
     
  • Your calendar opens in a new tab. Next click on the day and time you want the event to occur.
     
  • In the pop-up window, fill in information on the event.
     
  • Title : fill in the name of the event. This field is required and must be less than 100 characters. HTML tags and special characters are not permitted.
  • Calendar : by default you have one calendar but you can create others. Select the calendar from the drop down menu.
  • Location : you can indicate where the event will take place.
  • Start and ends : indicate the day and hour your event starts and ends. You can also check the All day? box and this will hide the choice of the hour.
  • Recurrence : you can indicate the frequency for the event. Choose between daily, weekly, monthly, annually.
  • Description : you can add details to the event. Use up to 400 characters in this space. HTML tags and special characters are not permitted.
     
  • Click OK to validate your choices.
  • The new event will appear in your calendar.

If you are the administrator of the account, please :

  • click on the link My Administration tool at the right top of your screen.
  • click on the Domain Name tab,
  • check if your domain name appears with the status Operational (a delay occurs between the purchase and activation),
  • if so click on the Users,
  • then click the link  Managing mailbox alias
  • and in front of the user finally click on  Add a nickname.
  • Once created you click on the link Change the default alias on the same page.

Check you can connect to the Internet with your phone's web browser.

  • If that does not work, contact your mobile operator.
  • If it works, check the email address and password you used to identify yourself. If that does not work, contact the customer services

Your service is an Internet service that can be accessed from any PC or mobile connected to the Internet. Ask your mobile operator for roaming data prices.

Looking for an important email ?
Your service has a powerful search engine that allows you to easily find your emails. The default settings launch the search in all of your files. The subject, contents and sender of your emails are all used by the search engine.You can also refine the criteria in advanced search.
Simple search

  • In the interface of your webmail service, click on Inbox.
     
  • In the Inbox tab, type the key word(s) you want to search for in the zone labeled Search for email..., then click OK.
     
  • The results appear in the new Search tab.
     

 
Advanced search
You can refine your search criteria :

  • In the Search for email... zone of the Inbox tab, click on the magnifying glass.
     
  • Type the word(s) or phrase(s) you're looking for in the Search for email... zone, then
  • Select which criteria you want the search engine to use :
    • Subject + senders + message
    • Subject
    • From
    • Message
    •  
  • and the files the search engine will look for them in :
    • Inbox
    • Sent items
    • Spam
    • Inbox; Sent items; Deleted items
       
  • Click OK to start the search.
  • The search results will appear in the Search tab.
Your service allows you to automatically respond to emails received during your absences by sending an out of office message.
  • In the upper right side of your webmail service, click on Settings.
     
  • Select Mailbox, then Out of Office autoreply in the left side menu.
     
  • You can activate the Out of Office autoreply without defining a specific time period. Or, you can define a specific period during which the message will be sent.
    • check the button that corresponds to your choice, then
    • type your message in the Content of the out of office autoreply field.
    • click OK to validate your choice.
        

Please don't forget to turn off the feature when you return by checking the Deactivate Out of Office autoreply button.

  • To attach a file to an email, click the Add attachment icon in the email you wrote. 
     
  • In a new window, select the document you wish to attach to your email and click Open.
  • The document appears in the field with the paperclip icon.
     

To send the email with the attached document click Send.

According to your needs you can create, rename, empty or delete your personal folders.
 
Create a folder

 

  • In your interface click the Inbox icon
     
  • In the left menu click Add located next to Folders.
     
  • The new folder appears. Fill in the folder's name in place of  New folder and confirm its creation by pressing the Enter key on your keyboard.

An alias is an email address which is different from your principal address and will redirect emails back to your principal email address.
You can create up to 100 aliases for each principal email address.
example :  contact@mycompany.com and info@mycompany.com are aliases of sales@mycompany.com
When a client or prospect sends an email to one of these addresses, you will receive it in the inbox of sales@mycompany.com.
An alias allows you to communicate several email addresses and to centralise all the responses in one inbox.
To manage your aliases :

  • Sign into your application.
  • Then click  Services administration.
     
  • When the page appears, click on Company users, the Manage mailbox and aliases of the user concerned.
  • From here you can add, delete or modify an alias.

 
Add an alias

  • Click on Add a new alias.
     
  • Type the name of your alias, select the domain name you want to associate it with.
  • Then click Validate.

Your service protects you with an Anti-Spam filter. This allows you to designate certain addresses as undesirable. Once you do this, your service automatically keeps them out of your inbox. Just add the undesirable address(es) to the black list and all emails from that sender will automatically be sent to the Spam file.
Your service has :

  • a black list allows you to designate a list of email addresses from which you do not want to receive messages.
  • a white list which allows you to designate a list of addresses that you wish to receive messages from.
     

Both lists are managed from the Settings menu.

  •  
  • Select Spam in the General menu on the left side.
     
  • In the Spam menu, you have access to the black and white lists.
    • White list : type the email addresses you wish to receive messages from, click Add.
    • Black list : type the email addresses you want to block, then click Add.
        
  • Next click OK to validate your choices.

For a complete, illustrated explanation, please download the "Mail configuration" document by clicking on the following link http://bit.ly/2eT7vUN

Otherwise, please follow the instructions below.

You can receive emails from your service using programs available on  your device (Outlook, Thunderbird, Mail, Email, etc.).  Open your program to account settings and enter the following information :

 

  • Incoming mail server (IMAP) - SSL required
    • imap.omail.com
    • SSL required : Yes
    • Port : 993
  • Outgoing mail server  (SMTP) - SSL required
    • smtpauth.omail.com
    • SSL required : Yes
    • Port : 465
    • Identification  required : Yes
    • Use “My outgoing mail server requires identification” and use  the same identification information used for the incoming mail server.
  • Complete name or screen name : [your name]
  • Complete name or user name : your complete professional email name (username@omail.com) If you have a personalised email address featuring your domain name you can employ your user name as follows : myusername@my_domain.com
  • Mail address : your complete professional email address (username@omail.com).  If you have a personalised email address featuring your domain name you must employ your user name as follows : username@your_domain.com
  • Password : your professional email password

As of December 1st, you can only access your mail using an email application. Most operating systems have a factory provided email application (example : Outlook Express for Windows, Mail for MAC…) You’ll need to configure this application by following the steps described in the faq called “How to set up my mail client on desktop” and “How to set up my mail client on mobile”. In addition, before December 1st you’ll need to export your contacts by following the steps described in the faqs ” How to export my contacts?“  To access your calendar and  tasks, please transfer them manually using the email application. Orange will soon provide you with the Orange Business Drive to transfer and share large files.

To keep your webmail contacts, you’ll need to export them from your webmail before December 1st (see the faq   ” How to export my contacts? “) otherwise they will be lost. You don’t need to export your emails, however you’ll need to setup an email application  by following the steps described in the faq called “How to set up my mail client on a desktop, tablet or mobile”.  To access your calendar and  tasks, please transfer them manually using the email application. Orange will soon provide you with the Orange Business Drive to transfer and share large files.

In Cloud Pro webmail, click on address book icon, open « more » menu, select « import/export », then choose « export contacts ». Next, in the export contacts popup, select « Outlook », click on « save file », select path and file name. Finally open your email client, select « import contacts » and import the file generated in the previous step.

Website express

Website express allows you to expand your business on the Internet. By using Website express, create your company’s website and have a professional image. Use the website to show demonstrate, promote and sell your products and services. A website helps you 

You can create a professional website very quickly because Website Express lets you choose from themes, page layouts and artwork created by web design specialists.

You need a PC or a MAC® equipped with an approved Internet navigator :  Internet Explorer 9, Firefox 15, or Google Chrome 21 (minimum configuration), Safari 5.

Contact client service.

Yes, you can benefit from putting videos on your site that help explain your business or sell your products and services.

a. I choose the one of the site models that Website express provides.
b. I choose the graphic theme (colors, logo).
c. I add blocks of content (text, images, links videos, maps or contact forms.
d. I publish the site on the Internet.

Yes you can use your personalized domain name as the address of your website. This will help you build your company’s brand and boost your image on the Internet.

  • To create Emails that boost your image so you can have a personalized email address (ex : yourname @your-company.com)
  • Use your domain name to create website and  make your  website more professional. Have a web address (URL) with the name of your company (ex. : www.your-company.com).
  • Customization of your email addresses (contact@my-family-name.com or contact@my-company.com).
  • Protect your identity and brand on the Internet.

A domain name is an internet address that gives an easy way to find your company on internet. The domain name must have a maximum of 63 characters (excluding the extension). Examples: yourcompanyname.com , yourcompanyname.be

Precondition

  • The customer or sales subscribes a local Doman Name to the local registrar
  • The customer or sales sets the Domain Name the Office DNS :
    • Primary DNS : nsmpro1.nordnet.com
    • Secondary DNS : nsmpro2.nordnet.com
    • or
    • Primary DNS : 194.206.126.227
    • Secondary DNS : 194.206.126.228
  •  When the the Domain Name is operational (and not before), the customer or we will inform the back-office that the Domain Name is correctly set up (checked by Whois)
  • Back-office declares the Domain Name in the Customer Support Tool
    • Using the same Customer Support Tool screen as for generic Domain Name : see the screenshot in the next paragraph.
  • We will check the configuration
    • If OK then the Domain Name will appear as OP state (operational) in Domain Name tab in CSR
       

Steps

  • Click on services administration. 
     
  • The label of the button is “Buy” even if the domain name is free or included into the offer.
     
  • It is very important to give a validated email for the field “contact email adress”, that is an email which is usually used and regularly consulted by the main account (may not be an email from this service).
  • Once the fields are filled in, click Proceed.
     
  • Check the spelling and click Validate.
Processing in progress
  • You will receive an email indicating that we have received your file and that we are processing it.
  • This email also describes, where appropriate, any formalities that you must undertake to complete your request
     

Operational

  • You will receive an email indicating that your domain is now operational and that web and email re-routing are functioning
     

Rejected

  • You will receive an email indicating that the creation of your domain is impossible (for reasons that will be communicated separately)

Log into account management.

Click on the “Domain name” tab.

Click on “Manage Domain name” next to the domain you want to manage.

Click “Display DNS advanced settings”

 

What's the use of the DNS zone configuration ?

  • The zone DNS is used to configure two services:
    • The personalization of the link to your web site ( A or CNAME record)
    • Managing your  personalized email addresses (MX record)
       

What is the A or CNAME record used to ?

  • When you reserve a domain name my-society.com for instance, A or CNAME record allows to link the URL www.my-society.com automatically on your Website . This record is created automatically. It is strongly recommended not to change it.
     

What is the MX record used for ?

MX record is automatically positioned when you reserve your domain name. It ensures your personalised email addresses and your domain name are correctly accepted and sent on our servers. It is strongly recommended not to change it.
Yes
  • Because these are two distinct domain names.

If you have a domain name included with your package, you can activate it or purchase additional ones by contacting your customer service.

  • Once your domain name has been registered with the competent body, you cannot change it.
  • To obtain a different name (for example, with a different extension), you have to register a second time.
  • The administrative contact is the natural person in charge of representing the holder of the domain name. This person is registered with the bodies in charge of managing domain names.
  • You should register as the administrative contact a person at your company who deals with any administrative or technical questions.
  • You can change the administrative contact at any time from the administration portal

Technically, we rely on our partner Nordnet which handles all of the formalities on your behalf.

  • Connect to the administration portal.
  • Click Domain Name tab
  • Check if your domain name appears with the status Operational (a delay is needed between the purchase and activation).
  • Upon activation of your domain name, you can specify that you want to reuse a domain name you already own.
  • After the usual checks to your registry, your domain name is transferred to us and you can manage it through the administration portal.
  • You can then customize your e-mail addresses and use your domain name to access your website.
  • When we register your domain name with the competent bodies (Afnic or Registers), your details appear as the holder of the domain name. You also appear as the administrative contact for your domain name. The sole holder of the domain name is you. 
  • Duration

    A name of domain is registered for a period of one year. We take responsibility for its renewal by tacit renewal. Even if your service is terminated, you remain the owner of the domain name for the entire one year period.

a. Up to 5 pages on my website.
b. Personalization according to my company needs.
c.  Large choice of existing templates.
d.  Publish in one of three languages : Arabic, French or English.

a. All the benefits of the Business Card offer plus :
b. Up to 20 pages on my website
c. Publishing a catalogue of my products and services
d.  A reservation tool
e. Search Engine Optimization (SEO) tools to attract new clients and be seen in Google, Bing, Yahoo and other search engines.

Yes you can create a website without special computer skills, without being a programmer, graphic artist, or web developer. You’ll be guided through 4 simple steps automatically.

You own the name of your site, and only you can use it.

You can see it through the statistics application in Website Express

Business card = 5 pages
Showcase = 20 pages

Yes to 400 Mb.

Administration

To access your service you must enter your User name (your email address) 

If you are the administrator of the account, login then:

  • click on the link My Administration tool at the right top of your screen
  • click on the Users tab
  • click Manage Profile in front of the user and
  • click on the Reset Password.

Warning : communicate the new password to the user.

If you are the administrator of the account, login, then:

  • click on the link My Administration tool at the right top of the interface
  • in the Users tab, click on
    • Manage Profile in front of the user you want to change or on the
    • Management of mailboxes and aliases.
If you are the administrator of the account, login then:
  • click on the link  My Administration tool at the right top of your screen
  • click on the Users tab,
  • click Manage Profile in front of the user and
  • click on the Delete User button.

Warning : the user will be permanently removed and his/her data will be lost.

You must be an administrator to create a user.

After logging in follow these steps:

  • click on the link My Administration tool at the right top of your screen
  • click Users,
  • click Create User and
  • follow the stages step by step.

If you are a secondary user, see your administrator.

If you are an administrator, login then:

  • click on Account Management
  • a Manage Accounts tab opens
  • click on Acccount Management next to the name of the person whose password you want to change
  • click on Reset Password
  • Validate the new password

You can create a new user if you are an administrator.

First, you need to be logged in.

On the top of the page, click on Account management. A manage account tab will open.

Click on Create new user, fill in the form (choose login and password). Do not forget to validate. User is created.

Do not forget to give login / password to the new user.

This newly created user has an email account. If you want to provide him other services see the FAQ “How do I activate new services for a user”.

You must be an administrator to activate/deactivate services for a user.

First, you need to be logged in.

On the top of the page, click on Account management. A manage account tab will open.

Click on the service management link corresponding to the appropriate user. Verify that you have enough remaining licenses. Otherwise see how do I upgrade my service FAQ.

Select the product, check/uncheck the status box, and validate.

Note: If your user was created less than 10 minutes ago, you might have to wait a few minutes before status box is enabled.

Speak to your administrator to upgrade a service.

If you are the administrator, then:

Log into the service.

Go into the catalogue, select the product, chose the appropriate option you want to buy. Click on contact us button and fill out the form to indicate which offer you require. A sales person will contact you.

Business Drive

Once you subscribed, you will have to go to the web portal in order to connect to Business Drive for the first time. First connexion through desktop app or mobile app is not possible.

Business Drive uses the same credentials as the ones used for other Cloud Pro services.

Once connected, you can create your first “vault”, which is your virtual drive. You will have to choose a name for the vault, then you will be able to start downloading files, create folders and share them with your colleagues.

You can access Business Drive from your smartphone Android or Apple, from the web portal or through the desktop application PC or Mac.

But the first connexion should be made through the web portal.

Connect to the web portal, click on the login in the top right corner to display the menu, then click on “download client”.

As a reminder, the Business Drive credentials are the same as the ones used for other Cloud Pro services.

If you are not the administrator, you can ask him to reset your password by using the My Administration Tool link at the top right of this interface.

If you are the Administrator please contact your customer care.

If you are the administrator you will have to use the My Administration Tool.

Click on « users and permissions” in the tab “files”. Then click on “invite a guest”.

Two options :

  • Right click on the file, then click on « filelink »
  • You can also access the file directly and then click on « filelink »
  • "Local FileName is Too long" and "Error creating a directory" notifications

Because of a limitation in Microsoft Windows which does not allow  creating paths that are longer than 256 characters, you might get this notification when syncing data from our servers to your local Vault.

Business Drive adds an extension to the path/file when it is being synced down to your local Vault, for as long as the synchronization is not complete. When the synchronization is finished, we rename the file/path to its real name.

However, adding the extension can exceed the path length limitation in Windows and your computer will refuse to create the (temp) file, causing the synchronization not to work properly. The only work around for this is to shorten the filename.

  • “Unable to mount Vault” notification

Business Drive imports Vaults by creating an encrypted virtual drive in Windows Explorer or on the Mac OSX Desktop.

This means that the local image file which contains all data will be mounted in your OS. When something goes wrong during this mounting procedure, the Nomadesk notification pop-up window will show.

Possible Solutions:

  • Disabling your virus scanner
  • Reinstalling Business Drive over your current installation (will reinstall the drivers which mount your local data file)
  • Attaching the external storage drive where your data file is stored
  • When installing Nomadesk on Mac OSX, be sure to install and run it from the administrator account
  • "Action Required" notification

For some reason, your Vault is no longer able to synchronize. The Vault will show the status "Action Required" next to it on your Business Drive Dashboard.

You can see the error details in the file sync log:

  • Click on the dropdown menu next to your Vault
  • Select show sync log

Sometimes copying the file listed in the error message and renaming it solves the problem. It is important to keep your Vault in sync.

  • "Destination updated during synchronization" notification

This happens when you want to sync a file to a folder that has been removed or renamed. You can solve this by saving the file to a different location or by putting the folders back to their original location or name.

  • “Duplicate file” notification

Business Drive is not able to synchronize duplicate files that have the same name but differ only in case.

Business Drive for Mac OS X creates a Vault based on a case sensitive file system that allows creation of duplicate files with a difference in case.

Example: A file called "My report.doc" exists on your Business Drive Vault. You open the file for editing and save it as "my report.doc". Business Drive detects this file and will alert you that this file cannot be synchronized.

Solution: Rename or remove the duplicate file from your Vault.

  • “One of your Vaults has been deleted” notification

A Business Drive notification message is shown at the bottom of your screen which will alert you that the Vault has been removed. You do no longer have access to the vault and the Vault is not shown in Windows Explorer/OSX Finder. The Vault has also disappeared from your Business Drive Dashboard.

Possible causes:

  • The Group Manager removes you from his guests list
  • TheftGuard was activated. The computer was reported as stolen. If somebody

(it could be you because you retrieved your computer) would be able to logon to Business Drive on your computer, the data will be destroyed locally. You can simply install Business Drive on another computer, continue working and be assured that no unauthorized persons will be able to access your data.

Note: A Vault can only be permanently deleted by the Vault Manager. The Manager of the Vault revoked your access from the Vault: If this is a mistake, contact the Manager and ask him to reinvite you. The data on the fileserver will be synchronized again to your computer.

  • "Filename contains invalid characters" notification

Business Drive is not able to synchronize files with filenames containing invalid characters.

On the Windows platform there are a couple of characters which aren't allowed in filenames. E.g. the following characters are not allowed on Windows:

\ / : * ? " < > |

Example:

You create a file with a date stamp to organize your files. E.g. on the Mac OS, you will have a file named "09/03/2009 Status Meeting.docx". When you try to access the fileserver to check out the meeting report on your Windows pc, you will find that it is impossible to download the file because of the "/" characters.

The solution is to rename the file on the device that uploaded the file.

  • Low local disk space warning

When there is not enough room left on your local disk where your Business Drive Vault image is stored, you will see a notification.

You'll also see that you are unable to sync in your Dashboard, the status of the Vault that's located on the disk with low local disk space will also change : it will indicate “Low local disk space”

To get your Vaults syncing again, either free up local disk space, or move the Nomadesk image file to another disk (or partition) with more space.

 

  • To free up local disk space : take a look on your local disk for any data, temp

files, etc. that you don't need anymore and remove it. Don't forget to clean out your trashcan too.

Once you have freed up enough disk space, you have to wait a few minutes for a disk space check, or you can manually trigger the check:

Open your Business Drive Dashboard / Tools -> Option / Under “Check for local free disk space” click the “Check Now” button

  • To move the Nomadesk image file :

 Open your Dashboard

 Click on the drop down menu next to your Vault name and select Properties

 Change the Data location path to the desired location

  • Some remarks : the lowest (and default) setting for the threshold is currently 5%

of free local disk space, you can also change this manually to 10-15-20 and 25%:

Open your Business Drive Dashboard

Tools -> Options

Under “Check for local free disk space”, select the value that you want from the dropdown menu

  • Conflict notification

Conflicts happen when a file or directory was modified both on the server and the PC/MAC application.  At the initial sync, Business Drive will build up an archive. This is basically an index of your Vault, containing a unique fingerprint of each file, and its properties.

This happens on both the application and server side. The archive is updated at every sync. At the start of every sync, during the "Looking for changes" status, Business Drive will compare each file to the fingerprint that is in the archives. Based on that, we can detect whether the file has been changed, deleted, added.

 Conflict Types:

  •  File Conflict

During file synchronization, a file conflict occurs when a file has changed in both locations (source and target) since the last sync, making it difficult to determine which version should be left unchanged and which version should be updated. For example, if you've changed a document on your desktop computer since the last synchronization and also made a different change to the same document on your laptop, a file conflict will occur.

  • Folder Conflict

A directory conflict is always a conflict where a directory has been deleted on one end, and changed on the other end.

This change can be one of the following (or a combination): New file added / File changed / File Properties changed

How Business Drive handles conflicts:

The nature of our service (i.e., off-line availability of data) does not allow for actual "file locking”. Thus, when a conflict arises, the Business Drive software will pop-up a conflict resolution window to help the user decide upon the most suited resolution: create a new version, overwrite my/her/his version, etc.

In any event, “conflicts” never pass unnoticed.

If you have used all your storage space and you have no available licenses, please contact your sales representative to subscribe to another offer.  

If your Business Drive storage is full and you have unused licenses, you can create one or several extra virtual disks. (one per available license).

  • Go to « Account management » (the link is at the top of the site)
  • Click on « create new user »
  • Choose the login and password you want and save this information for this user
  • Once the user is created (this can take several minutes), click on « Service Management » for this user
  • Check the box on the line « Business Drive » to attribute a license to this user, then click on « Validate »
  • Log in again using the new account that you just created
  • Once you’re in Business Drive, create a new vault then go to « users and permissions » then « Invite Guest » making sure to use the My Office account to which you wish to add the storage space
  • Log in to Drive with this account. You now have new storage space!
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